Frequently Asked Questions

Most airlines offer inflight special meals to meet travelers? special dietary requirements on long-haul routes. The special meal service may be complimentary or payable depending on travel classes and fare types. You can make a special meal request online at the time of purchasing itineraries. Or, you can call the operating airlines to place the request directly before 24 - 48 hours of the scheduled departure. A meal request can also be placed at the airport counter or while you make a web check-in. Airlines may accept or reject special meal requests at their sole discretion.

If your infant?s age is under 24 months and you can travel with the infant on your lap, no charge applies with most airlines on domestic routes within the US. An adult traveler (over 12 years) can carry only one infant on lap. Charges may apply for an infant?s travel on international travel or long-haul routes. The infant travel policy varies from airline to airline.

If you are making a round trip with a time gap between the outward journey and the return journey, and if the infant is under 24 months during the outward journey and will be above 24 months during the return journey, he/she will be considered as a child and you need to purchase a round trip ticket for the child as well.

Please contact our travel specialists at 800-615-3969 or you can email us at help@indianeagle.com for more information.

Most airlines do not offer discounts on tickets for infants or children. If an infant?s age is over 24 months, adult fare is applicable for domestic travel within the US. For an international trip when an infant is below 24 months, the fare applied is based on the airline infant policy. However, for an infant over 24 months, he will be considered as a child and adult fare is applicable. The fare rules for infants vary from airline to airline. Indian Eagle does not have any control over it.

Yes! We will send itineraries via email so that you can verify your travel cities and travel dates. However, we can't give any guarantee on fare until and unless it is ticketed. The existing airfare for a specific itinerary may change at any point of time. Indian Eagle has no control over airfare changes. The current fare applies when a booking is ticketed. You can contact our travel specialists at 800-615-3969 or email us at help@indianeagle.com to know the lowest fare for your preferred destination or itinerary.

Yes, you can. Indian Eagle offers 24-hour customer care support over phone as well as chat to serve you better throughout the year. You can call our travel specialists at 800-615-3969 to make a booking over phone at any time.

Yes, we can book last minute tickets as per your request provided you have 4-5 hours prior to your departure. Please contact our travel specialists at 800-615-3969 for last minute travel booking.

Do make sure to provide your credit card details as exactly as mentioned in the credit card statement. Check the accuracy of the details with the credit card company. Or, you may use another credit card for booking. Please contact our travel specialists at 800-615-3969 for assistance.

Yes, this facility is available in case of multi-city trips. Our online booking engine facilitates flight search in this category too. Filter the airfare search for multi-city itineraries by clicking on the "MULTI-CITY" tab.

All airfares displayed on Indian Eagle booking page are inclusive of ticket price, airport fees and taxes. There are no hidden charges or fee.

As per the rules and regulations of airlines, we can hold a seat or seats. However, the lowest or discounted fare for a seat on hold is not guaranteed until the seat is ticketed.

Yes, you can. Many direct and multicity trips include stopover. Check the itinerary details on the booking page at Indian Eagle.

You can book reservation for up to 9 travelers at a time. If the number of travelers is more than nine, please contact our travel specialists at 800-615-3969 for assistance with group travel reservation. We will ensure you travel together.

Current airfares may change any time without advance notice. Hence, the available discounted or lowest fare is not guaranteed until tickets are issued upon successful payment. A fare may increase after correction of errors in the fare display if any. Please go through our Terms and Conditions for more information.

No, you cannot book air tickets for unaccompanied minors' travel, online but you can give us a call for the same. Unaccompanied minors can travel on most airlines based on the age restrictions, guidelines and their "Unaccompanied minor service" charges. You will need to submit relevant documents at the airport in support of an unaccompanied minor booking. Children in the age-group of 5-17 years may travel unaccompanied. The age limit may vary from airline to airline. Usually, travel on connecting flights and the last flight of the day is denied to unaccompanied minors.

Modification of a reserved itinerary may incur a penalty which varies from airline to airline. A certain fee is charged per ticket for modification besides difference in fare. If modifications are made within 24 hours from the booking time, we will charge you a service fee that could be anything starting from a minimum amount of $100. In case you seek modifications after 24 hours from the booking time, the airline will take charge of the changes and extra fees as per its modification rules and policies. Your name and the airline cannot be changed. Please contact our travel specialists at 800-615-3969 for further assistance.

100% of seats on an aircraft are not pre-assigned. Some seats are kept unassigned for members of the frequent flyer reward programs and airline employees. If your booking is confirmed but seat is not assigned, make sure to report at the airport before 3 hours of the scheduled departure and contact the airport ticket personnel. In such cases, seats are assigned on the first come first serve basis. You also have the option of web check-in before 24 hours from the time of departure.

Airlines do not entertain any request for name change in existing reservations for security issues. Once a reservation is ticketed and the ticket is issued, the name on the ticket cannot be changed. Please contact our travel specialist for assistance if the spelling of the name on the ticket is wrong.

If the flight schedule is changed by the airline, Indian Eagle tries its best to intimate you about the same. However, it depends on the timely notice from the airline to us. Reconfirming the flight schedule with the airline before 72 hours of the departure is recommended. A new ticket may be issued for the rescheduled flight.

If airlines change existing flight schedules, no penalty is charged to travelers. If an existing trip is rescheduled at the request of a traveler, a fee or penalty applies.

Usually, discounted air tickets are non-refundable. Airlines have their own refund policies which Indian Eagle is bound to comply with. Besides, refund is subject to restrictions which you must check with the relevant airline. Make sure to check our terms of flight cancelation and refund against cancelation prior to the booking.

If you have noticed any error in the flight schedule on our website, please contact our travel specialist or send us an email at help@indianeagle.com along with your trip details. We will correct the error at the earliest.

We notify customers, at the time of booking, if they will receive paper tickets or e-Tickets. If paper ticket is issued instead of e-Ticket because of some technical error, you will be notified of the same. Paper tickets are issued due to lack of ticketing agreement in case of booking with multiple airlines. You will receive an email notification.

Yes, you can. You need to make a new booking for an additional passenger or passengers. The current airfare will apply to the new booking. Please call us at 800-615-3969 and our travel specialist will assist you with the new booking matching it with the existing booking.

You can log in to your 'My Eagle' account on Indian Eagle website and check for the confirmation. If you find no confirmation details in the account, please contact us at 800-615-3969 for assistance.

A partly used ticket does not hold any value for reuse. You may exchange an unused ticket for a new one, but it is subject to restrictions and depends on the relevant airline?s ticket exchange policy. Unused tickets retain no value too, in "no show" cases (if a traveler does not turn up for a flight at the scheduled time). Please call our travel specialist at 800-615-3969 for further information.

Paper tickets may be stolen or lost. e-Tickets are safe to use. Most airlines issue e-Tickets these days. While flying with e-Tickets, you need to carry your valid photo identity proof such as a US Government approved identity proof or driving license for domestic travel and valid Passport and Visa along with driving license for international travel. A printout of the boarding pass is a must have to pass through the security check point. Make sure to print the boarding pass in advance. If you have e-Ticket and checked baggage, make sure to collect a boarding pass print from the ticket counter at the airport.

Airlines have their own baggage allowance policy which varies depending on travel classes, ticket types (adult, child or infants) and itinerary types (domestic or international). Airlines charge additional fees when the acceptable baggage weight or size limits are exceeded. Cabin baggage allowance and checked baggage allowance are different. Please check the permissible baggage allowance and fees for extra baggage with the airline that you prefer to travel on.

If the airlines, in case of a connecting flight, have a checked baggage agreement, your checked baggage will be passed on to the final destination without hassles. If the airlines connecting your flight do not have the baggage agreement, you are required to have the baggage checked in at the departure airport and the connecting airport.

Please check whether your itinerary offers baggage alerts. If yes, there is no baggage agreement between two or more connecting airlines. Please contact the airlines, and check if you need to claim the checked baggage at the connection point.

If you miss your scheduled flight, and if you do not notify the airline about your inability to catch the flight, your ticket will be considered a "no show" ticket. "no show" tickets having no value for reuse are neither refunded nor exchanged. We do not have any control over airlines' policy regarding "no show" reservation.

If you miss the connecting flight at the connection airport, make sure reporting to the connecting airline's ticket counter at the airport. If the reason of your missing the connecting flight is considered by the airline, you may be accommodated on the next flight. If the reason is not considered, the airline has the authority to deny you boarding on the next flight. In such circumstances, you will have to book a new ticket.

If the departure flight is missed without any notification to the airline, the next flight or connecting flight on the same trip will fall in the "no show" category.

For Domestic travel, you need to have a US Government approved identity proof and driving license while traveling by air. In case of international travel, you need to have a valid Passport and Visa for the country you are traveling to along with the driving license. You can also call the operating airline to have specifics of what documents are required.

Yes, you will need a visa for one-way trip to any foreign country. Consult with the consulate of the country if you need a tourist or travel visa. Please do check with your respective embassy about your visa. In case of a denied travel, we fear a refund won't possibly be provided.

Your air ticket price will not include airport entry and exit fees. Airlines will charge you for extra baggage at the airport check-in counter. Ensure you check with the airline about any further details before leaving for the airport.

Sometimes, airlines may change flight schedules due to bad weather at departure or arrival cities. In any case of flight delay or cancelation, Indian Eagle will notify you over the phone and also send an email. We strongly recommend that you contact the airline to check the flight schedule before leaving for the airport.

Whenever, "Exclusive Fare" tickets to a destination are sold out, you can go for the next highest fare available. If your dates are flexible but you still don't find tickets at "Exclusive Fare", give us a call at 800-615-3969 and our friendly customer care representatives will surely help you with a better option.

Indian Eagle offers discounted fares for military personnel, only if the selected airline offers the discount. Mostly, airlines don't provide military travel discounts.

Indian Eagle offers discounted fares for senior citizens, only if the selected airline offers the discount. Mostly, airlines don't provide senior citizen travel discounts.

Airlines offer varying fares depending on a traveler's age. In general, adult fare, also called full fare is applied to travelers of 11 years and above. Child fare is applied to travelers below 11 years. A child below 2 years is regarded as infant on lap. In case you book a seat for an infant, you will be charged child fare. Not every airline offers senior citizen discounts; you need to check this with airlines before making the booking.

Round Trip is a trip from the departure city to the arrival city and again back to the departure city. One-way Trip is a trip from departure city to arrival city with no return journey. Multicity Trip refers to a trip across more than two destinations.

Usually, an aircraft consists of First Class, Business Class and Economy Class. However, some selected airlines also have Premium Economy Class. There are airlines using particular names to refer these travel classes.

First Class: The First Class cabin consists of the fewest number of seats with lots of space. Equipped with modern amenities, it offers ultra comfort and luxury travel experience. The First Class travelers enjoy several facilities such as priority check-in, airport lounge access, free additional baggage allowance, etc. This travel class is the most expensive in the air travel industry.

Business Class: The Business Class cabin consists of roomier seats with extra leg room and special meal availability. Business Class travelers enjoy some of the facilities offered to First Class travelers. Business Class travel is less expensive than travel in the First Class.

Economy Class: Economy Class is the most spacious and least expensive cabin of aircraft with the highest number of seats. Availability of inflight amenities and services for Economy Class travelers depends on airlines.

Premium Economy Class: Premium Economy Class is scaled between economy and business class based on comfort, amenities and price. There is extra legroom of 5-7 inches, extra seat width of 1-2 inches, extra seat recline of 2-3 inches along with adjustable leg rests, headrests and lumbar support.

If you purchase a trip and cancel it the same day, the purchase may be refunded in 3 to 5 business days. It might get credited to your account without being mentioned as a refund. The total processing time depends on your bank and in case you don't find the credited amount in your bank statement within the stipulated time, you need to check with your bank for details.

For a situation when you cancel a reservation post 48 hours (2 days) of the purchase, the airline's refund policy is applicable. Once the airline grants your "refund against cancellation", we will start processing the request. Please ensure you read the 'Terms and Conditions' for our refund and cancelation policy.

If you receive an email regarding a refund which you have not requested, it may be because of a previously canceled booking. However, to clear things up expeditiously, we request you to contact our travel specialists at 800-615-3969 or send an email to help@indianeagle.com

On booking multiple tickets in a reservation, the charges are processed individually based on the number of travelers, category of traveler (adult or child) and kind of issuance. Your account might reflect multiple charges for a single reservation with service fee and tax displayed separately.

What should I do if my account shows duplicate charges?

The final quote offered for your reservation is inclusive of all taxes. In case it seems you have been charged for any extra service that you didn't request, make a call at 800-615-3969 and our customer care executives will ensure a quick action is taken to resolve your issue.

Our booking page displays all airfares in U.S. dollars. We apply charges for reservation and other services in U.S. dollars. If you have a non-U.S. credit card, you cannot use it to purchase a trip. You can use only a U.S. or Canada-issued credit card to purchase air tickets at Indian Eagle. Please contact your bank and check the charge for conversion of a non-U.S. currency into U.S. currency.